Terms & Policies

Terms and Conditions

CANCELLATION POLICY + ARRIVAL TO STUDIO:

1. Cancellation Policy:

   • We require 24 hours' notice for all Personal Training appointments and Small Group Training Sessions.

   • Failure to provide adequate notice will result in the full price of the session being charged and the loss of that session.

   • The only exception to this policy is if you have COVID-19. No other exceptions will be accepted.

2. Small Group Training Sessions:

   • Sessions operate in 4 week blocks. Once you commit to a block, your scheduled days and times are locked in for 4 weeks.

   • If you will be absent from any sessions, please notify us via email. Provided you give 24 hours' notice, you can make up any missed sessions at your convenience without expiry.

   • Refunds are only provided for medical reasons with supporting documentation.

3. Cancellation of Scheduled Sessions:

   • Changes to your scheduled sessions must be made two weeks before the payment date (e.g., holiday or ongoing schedule changes).

   • Make-up sessions can be booked at your convenience, providing flexibility. All cancellations require 24 hours' notice.

   • Failure to provide adequate notice for session changes will result in charges being applied.

4. Method of Cancellation:

   • Cancellations must be made via email.

   • Text messages, WhatsApp, Instagram, Facebook, or any other social media platform will not be accepted.

5. Arrival to Studio:

   • Please arrive on time for your session but no more than 5-10 minutes before your scheduled time.

   • If you arrive early, please wait in your car or outside.

   • Trainers require the 10 minutes before your session to set up, clean equipment, and handle inquiries with previous clients.

MEDICAL CONCERNS:

1. Assumption of Risks:

   • I understand that participating in the training, programs, and activities provided by The MVMT Studio involves inherent risks, including accidents, injury, illness, or even death.

   • Risks include falls, contact with other participants, weather-related hazards, and others that I assume as part of my participation.

   • I acknowledge that I am physically fit and mentally capable of performing the physical activity I choose to participate in.

   • I will communicate any physical or psychological concerns that may conflict with my participation to The MVMT Studio.

2. Medical Conditions:

   • If I am pregnant or have recently been pregnant, I have obtained written consent from my doctor to participate in my chosen activities.

3. Indemnification:

   • I acknowledge that The MVMT Studio, its officers, agents, employees, organizers, representatives, and successors are not responsible for any injuries, damages, or claims arising from my participation in their programs and activities, including negligence.

   • I agree to waive any responsibility, liabilities, demands, or claims of whatsoever nature that I might have or that may arise against The MVMT Studio.

COVID-19 POLICIES:

1. Positive COVID-19 Test:

   • If I test positive for COVID-19, I must wait 5 days before returning to the studio and test negative on a rapid antigen test before returning.

2. Household COVID-19 Exposure:

   • If someone in my household has COVID-19, I can return to the studio after 5 days from their positive test and must test negative on a rapid antigen test before returning.

PICTURES AND VIDEOS:

• Pictures and videos taken at The MVMT Studio may be used for social media and marketing purposes.

• By participating in the programs and activities provided by The MVMT Studio, I agree to allow any pictures and videos, including myself, to be used for these purposes.

  By booking sessions with us at The MVMT Studio, you acknowledge and accept our T&C’s. If you have any questions or concerns, please don't hesitate to reach out, You can also have a read over the email that was sent with the subject - "Important Info MVMT Studio".

  
  Thank you for your continued support and for being an integral part of The MVMT Studio community.